Guest Information
Hotel Policies
To ensure a comfortable stay for all our guests, please familiarize yourself with our policies. For any questions, our team is always happy to help.
Check-in & Check-out
- Check-in time: 2:00 PM onwards
- Check-out time: 11:00 AM
- Early check-in available upon request (subject to availability)
- Late check-out can be arranged with prior notice
- Express check-out available
Payment & Cancellation
- We accept Cash, Visa, MasterCard, and bank transfers
- A valid credit card is required for booking confirmation
- Free cancellation up to 48 hours before check-in
- Cancellations within 48 hours: one night charge applies
- No-shows will be charged the full booking amount
Guest Policies
- Valid government-issued ID required at check-in
- Maximum occupancy must be adhered to as per room type
- Visitors are allowed in public areas only
- Quiet hours: 10:00 PM to 7:00 AM
- Respect for fellow guests and staff is expected
Children Policy
- Children of all ages are welcome
- Children under 6 stay free when using existing bedding
- Extra bed for children (6-12): $15 per night
- Baby cots available upon request (complimentary)
- Babysitting services can be arranged with advance notice
Pet Policy
- We are a pet-friendly hotel
- Pets are allowed with prior approval
- Additional cleaning fee may apply
- Pets must be kept on leash in common areas
- Owners are responsible for their pet's behavior
Smoking Policy
- All indoor areas are strictly non-smoking
- Designated outdoor smoking areas are available
- Violation will result in a $100 cleaning fee
- E-cigarettes and vaping included in this policy
Food & Beverage
- Complimentary breakfast included with all bookings
- Room service available 7:00 AM - 10:00 PM
- Outside food allowed in rooms
- Special dietary requirements catered with advance notice
- Minibar charges will be added to your bill
Parking & Transportation
- Free on-site parking for all guests
- Airport/train station pickup can be arranged
- Taxi services available through reception
- Tour arrangements and vehicle rentals available
- Secure parking with 24/7 surveillance
Important Notes
- 1.Management reserves the right to refuse service to any guest
- 2.The hotel is not responsible for valuables not stored in the room safe
- 3.Damage to hotel property will be charged to the guest
- 4.All rates are subject to applicable government taxes
- 5.Rates and policies may change without prior notice